Japanese   Hotel & Associates Co., Ltd. ("Hotel & Associates") properly uses, manages or protects personal information provided by customers as an important asset in accordance with the following rules. This Privacy Policy, under the rules of the personal information protection law, clearly states and discloses the purposes of collection and use of personal information. ●Compliance with Law Hotel & Associates makes utmost effort for the protection of personal information, and is committed to ensure that the executives and key employees are all aware of and comply with laws and rules on handling personal information. ●Purpose of Using Personal Information Hotel & Associates does not use personal information beyond the scope of purposes described below without the customer's consent. However, Hotel & Associates shares certain information with other member companies of New Oriental Hotel Group. For details, see "Share of Personal Information" below. ・ Identify customers ・ Respond to inquiries from customers appropriately ・ Guide customers in emergency situations ・ Provide information on the facilities, products and services for customers by direct mail or email ・ Analyze the market to achieve superior customer satisfaction (e.g. through improvement of the services). ●Share of Personal Information New Oriental Hotel Group meets various needs of customers with concerted efforts; therefore Hotel & Associates may share personal information with the other member companies as described below. ・ Parties to share collected information with: Companies of New Oriental Hotel Group Member companies are subject to change. For the complete list of companies, see "Group Companies" on "About Us" page. ・ Such parties' purpose of use of personal information: Personal information is used for the following purpose: (1) Conduct market research and product development to offer improved products for superior customer satisfaction. ・ Information to be shared with: Name, postal address, birthday, telephone number and other items required for the above purpose ・ Party responsible for personal information management: ■Hotel & Associates　1-15-15 Namba-Naka, Naniwa-ku, Osaka 556-0011 ●Protection and Management of Personal Information Hotel & Associates, under in-house rules and regulations, make utmost effort to properly manage personal information; information security specialists are assigned to each department to protect the personal information from leakage. In addition, proper and reasonable security measures are taken to prevent any illegal access, loss, destruction, falsification and other risks. ●Transfer of Personal Information for Outsourcing Hotel & Associates outsources some operations to offer improved services to customers, thus transferring personal information to subcontractors. Hotel & Associates carefully evaluates subcontractors by the standards in relation to issues including personal information management, confidentiality, outsourcing restrictions and means to protect personal information from leakage, then selects and manages appropriate subcontractors based on the evaluation. ●Disclosure of Personal Information to Third Party Hotels & Associates does not disclose the personal information to a third party except in the following circumstances. ・ When disclosure is required by law ・ When disclosure is necessary for the protection of human life, health or property, while it is difficult to obtain the consent from the customer ・ When disclosure is particularly needed for the enhancement of public health and hygiene, or for the sound development of children and youth, while it is difficult to obtain the consent from the customer. ・ When disclosure is necessary for the government organization/local authority or other organizations to execute their tasks or duties. ●Continuous Improvement of Compliance Program Hotel & Associates creates a compliance program concerning personal information and reviews it regularly for continuous improvement. ●Access to, Correction or Deletion of Personal Information Hotel & Associates responds to requests from customers for access to their personal information held by Hotel & Associates without delay. In response to requests from customers for correction or deletion of their personal information, Hotel & Associates conducts research and if reasonable grounds exist, corrects or deletes the said information without delay. In either case, call Customer Service for more information. Please understand that an inquiry concerning your personal information requires identification, then procedures for requests and payment of a fee. [Procedures for Requests] There may be a fee charged for requests for disclosure of your personal information. ■Customer Service   Hours Phone Hotel & Associates Co., Ltd. Monday to Friday, 9 a.m. - 5 p.m. 06-6647-1701